This Privacy Policy explains what personal data pkace collects from you, how it is used, who it may be shared with, how it is protected, and what rights you have over your own information when using the pkace Platform at pkace.bio.
Six core privacy commitments pkace makes to every account holder. The full legal policy follows below.
Every pkace session and data transmission — including pkace Login, deposits, and account management — is protected by industry-standard 256-bit SSL/TLS encryption. Your data travels securely.
pkace does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information exists solely to operate your pkace account.
Payment data processed through JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank transactions on pkace is handled through PCI-DSS compliant payment processors. pkace does not store full card or wallet credentials.
pkace account holders have the right to access, correct, export, and request deletion of their personal data at any time by contacting pkace support — subject to legal retention obligations.
pkace shares your data only with essential service providers — payment processors, KYC verification partners, and fraud prevention tools — strictly to operate the pkace Platform. All third parties are bound by data protection agreements.
pkace retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law and our international gaming licence obligations.
pkace ("pkace", "we", "us", "our") is committed to protecting the privacy and security of every person who visits or registers on the pkace Platform accessible at pkace.bio ("pkace Platform"). This Privacy Policy ("Policy") sets out in full detail how pkace collects, uses, stores, shares, and protects personal data relating to pkace account holders, prospective players, and visitors to the pkace Platform (collectively "you", "your").
This Policy applies to all personal data processed by pkace in connection with the operation of the pkace Platform, including the pkace Casino section, cricket and sports betting services, e-sports wagering, slot games, coin games, pkace Login functionality, payment processing, and customer support communications.
This Policy should be read alongside pkace's Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with pkace.
pkace is the data controller responsible for personal data collected through the pkace Platform. pkace operates as an internationally licensed gaming operator. For all data-related enquiries, requests, or complaints, you may contact pkace through the channels listed in Section 16 of this Policy.
Where pkace engages third-party processors to handle personal data on its behalf — such as payment processors, KYC verification providers, or fraud detection services — those parties act as data processors under written agreements that bind them to process your data only on pkace's documented instructions and in compliance with applicable data protection standards.
pkace collects the following categories of personal data from you in the course of providing the pkace Platform:
Full legal name, date of birth, gender, nationality, CNIC number (for Pakistani players), passport number or other government-issued identification number, username, and profile photograph where provided.
Residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan), email address, and mobile phone number.
JazzCash account identifiers, EasyPaisa wallet details, bank account numbers (HBL, UBL, Meezan Bank), deposit and withdrawal transaction records, account balance history, and bonus credit records. pkace does not store complete payment credentials — full account numbers are tokenised and processed exclusively through our PCI-DSS compliant payment processors.
Betting history across all pkace products (cricket betting, PSL markets, slots, live casino, e-sports, coin games), session duration, game preferences, wagering patterns, login timestamps, and responsible gaming tool usage (deposit limits, self-exclusion history).
IP address, device type, operating system, browser type and version, device identifiers, mobile network information, and geolocation data (country and region level).
Records of communications between you and pkace support, including live chat transcripts, support ticket contents, and email correspondence.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, CNIC, date of birth | Mandatory (KYC) |
| Contact Data | Email, mobile number, address | Mandatory |
| Financial Data | JazzCash/EasyPaisa details, transaction records | Mandatory (payments) |
| Gaming Data | Bet history, session data, game preferences | Automatic |
| Technical Data | IP address, device type, browser | Automatic |
| Communications Data | Support chat logs, email threads | Where applicable |
pkace collects personal data through the following means:
pkace uses your personal data for the following purposes:
pkace processes your personal data on the following legal bases:
pkace does not sell your personal data to any third party. pkace may share your personal data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
As an internationally licensed gaming operator, pkace may process or store personal data on servers or through service providers located outside of Pakistan. Where personal data is transferred internationally, pkace ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or adequacy determinations — to protect your data to a standard equivalent to the protections described in this Policy.
By using the pkace Platform, you acknowledge and consent to the international transfer of your personal data as described in this section, subject to the safeguards outlined above.
pkace retains your personal data for the periods set out below, after which data is securely deleted or anonymised unless a longer retention period is required by law or pkace's licensing obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML and licensing compliance |
| Financial Transaction Records | 7 years after transaction date | Financial regulation & audit |
| KYC Documentation | 5 years after account closure | AML legal obligation |
| Gaming & Betting History | 3 years after last activity | Dispute resolution & RG monitoring |
| Support Communications | 3 years after resolution | Complaint handling & legal defence |
| Marketing Preferences | Until consent withdrawn + 1 year | Consent record keeping |
Where you exercise your right to erasure (see Section 13), pkace will delete your personal data to the extent permitted by its legal retention obligations. Data subject to mandatory retention periods cannot be deleted before those periods expire.
pkace implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
The pkace Platform uses cookies and similar tracking technologies to operate correctly and to improve your experience. The categories of cookies used by pkace are as follows:
pkace does not use third-party advertising cookies or tracking pixels that share your data with advertisers or social media networks. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to use the pkace Platform.
The pkace Platform is strictly intended for adults aged 21 years or older. pkace does not knowingly collect personal data from individuals under the age of 21. If pkace discovers or is notified that personal data belonging to an individual under 21 has been collected, pkace will take immediate steps to delete that data and close the associated account.
Subject to applicable law and pkace's legal retention obligations, you have the following rights in relation to your personal data held by pkace:
pkace respects your rights over your own personal data. Here is what you can request at any time.
Request a copy of the personal data pkace holds about you, along with information about how it is used and shared.
Request correction of inaccurate or incomplete personal data held in your pkace account — for example, an incorrect address or name spelling.
Request deletion of your personal data where pkace no longer has a lawful basis for retaining it, subject to mandatory legal retention periods.
Request that pkace limits processing of your data to storage only — for example, while a dispute about data accuracy is being resolved.
Request a machine-readable export of the personal data you have provided to pkace, where processing is based on your consent or contract performance.
Object to pkace processing your personal data for direct marketing purposes or on the basis of legitimate interests, where your specific situation warrants it.
With your consent, pkace may send you promotional communications about pkace offers, PSL and cricket betting markets, casino promotions, new game launches, and platform updates. These communications may be delivered by email or in-platform notification.
You may withdraw your consent to receive pkace marketing communications at any time by:
Please note that withdrawal of marketing consent does not affect pkace's right to send you service-related communications (such as account security alerts, deposit confirmations, withdrawal notifications, or changes to pkace's Terms or this Privacy Policy) which are sent on the basis of contract performance and legitimate interests rather than consent.
pkace reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our international gaming licence requirements, the services offered on the pkace Platform, or our data processing practices. The "Last updated" date at the top of this page will reflect when the most recent changes were made.
Where changes are material, pkace will notify active pkace account holders via email or a prominent notice on the pkace Platform prior to the changes taking effect. Your continued use of the pkace Platform after publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage you to review this Privacy Policy periodically so that you remain informed about how pkace is protecting and using your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data pkace holds about you, please get in touch with the pkace data protection team through the following channels:
pkace's support team is available in both English and Urdu to assist players across Pakistan — whether you are based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else across the country.
Your personal data is protected. Your transactions are encrypted. Your pkace account is yours alone. Ready to get started?